Nap trapped no more

At Hatch Baby, we know busy parents need reliable, stress-free delivery for baby essentials—so we’ve designed a shipping policy that’s as convenient as our sleep solutions. No hidden fees, clear timelines, and safe packaging for your little one’s gear—here’s everything you need to know. 1. Core Shipping Details (No Fine Print!) We keep things simple so you can plan for your baby’s needs: Processing Time: We prepare your order within 1–3 business days (we inspect every sleep tracker, swaddle, and sound machine for safety before shipping). Delivery Time: Once shipped, your package arrives in 6–12 business days (same timeline for all destinations—no extra wait for international orders). Free Shipping: Every order qualifies for free standard shipping—no minimum purchase required! Whether you’re buying a single sleep sack or a full nursery set, we cover the cost (automatically applied at checkout, no promo code needed). Currency: All transactions are in United States Dollars (USD)—no surprise currency conversions. 2. Baby-Safe Packaging & Handling Your baby’s products need extra care—we package them to stay safe in transit: Soft, padded boxes for delicate items (e.g., sleep trackers, nightlights) to prevent scratches or damage. Sealed packaging for baby contact items (swaddles, sleep sacks) to maintain hygiene. Clear labeling with “Baby Gear” to ensure careful handling by carriers. Each package includes a care card and product manual—so you can start using your items right away. 3. Shipping Address Rules (Important for On-Time Delivery) You’re responsible for providing a complete, accurate physical address (we don’t ship to PO boxes, APO/FPO, or remote locations with limited carrier access). Need to change your address? Email us at service@hatchsale.co within 24 hours of ordering—we can’t modify addresses once processing starts (usually 1 business day after purchase). If your address is incorrect and the package is returned, we’ll notify you within 3 business days. You can choose a corrected address for free re-shipping or request a full refund. 4. Track Your Package Easily Stay in the loop with real-time updates: After your order ships, you’ll get a “Shipment Confirmation” email with a tracking number and carrier link (e.g., USPS, FedEx). Use our Order Tracker on hatchsale.co: Enter your order number and email to check status anytime—no need to contact support. Carrier notifications: You’ll get alerts when your package is out for delivery (perfect for planning someone to receive it, so baby gear doesn’t sit on the porch). 5. What to Do If There’s an Issue We’re here to fix problems fast—here’s how to handle common scenarios: Tracking not updating: If there’s no movement for 5+ business days, email us with your order/tracking number—we’ll file a carrier inquiry. Package marked “delivered” but missing: Check with neighbors/building managers first (carriers often leave packages in secure spots). If you can’t find it, contact us within 48 hours for help filing a lost package claim. Damaged items: Inspect your package immediately! If something is broken (e.g., a sound machine that won’t turn on, a torn swaddle), email us within 48 hours with photos of the damage and your order number—we’ll send a free replacement or issue a refund. 6. Returns Shipping Info If you need to return an item (per our 60-day refund policy): First get a Return Authorization (RA) number via email (service@hatchsale.co). Ship returns to: Hatch Baby Returns Department 4113 Woodland Drive Baton Rouge Louisiana 70808, United States Write your RA number clearly on the package—unlabeled returns will be delayed. We cover return shipping if the issue is our mistake (e.g., wrong size, defective product). For change-of-mind returns, you pay for shipping (no restocking fees).